TO STRATEGIC IMPLEMENTATION
soft SKILLS FOR
The process of Experience Co-Creation accelerates innovation in the customer interactions. Innovation opportunities will arrive from current pain points. It aims to achieve a better understanding of the customer's value-chain, and a holistic approach to both our own network and the customers'.
/ Use the clients' network to enhance the costumer interations
/ Assess present interactions between the organisation and its costumers' and improve them in their dialogue and access, understanding risk and transparency
/ Know the costumer's network
/ Improve costumer interations with its network
© ALVA Research and Consulting / 2017