Enhancing customer experiences and strategically valuing the supplier

The process of Experience Co-Creation accelerates innovation in the customer interactions. Innovation opportunities will arrive from current pain points. It aims to achieve a better understanding of the customer's value-chain, and a holistic approach to both our own network and the customers'.

ORGANISATIONS' NETWORK

ORGANISATIONS' VALUE-CHAIN / COSTUMER'S VALUE-CHAIN

COSTUMER NETWORK

/ Use the clients' network to enhance the costumer interations

/ Assess present interactions between the organisation and its costumers' and improve them in their dialogue and access, understanding risk and transparency

/ Know the costumer's network

/ Improve costumer interations with its network

INNOVATION

STRATEGY

SUSTAINABILITY

© ALVA Research and Consulting / 2017